DR
Denise R

1 reviews | Active since Oct 2014

12 May 2017, 07:56

Vodacom is the Worst Cellphone Service Provider

<p>I already publised Vodacom on Hellopeter on the 17/03/2017. I received an email on the 20/03/2017 requesting further informaion regarding my complaint which I sent immediately. I had to constantly email to follow up on when the contract in question will be canceled and the debit orders that have gone off my account refunded.</p> <p> </p> <p>I received an email stating the the sales is busy reversing the contact and attending to the reund which to date I am still awaitng. I was also told that a sales team member will call me which has not happened to date.</p> <p> </p> <p>The contract has not been canceled and I am still being debited and there was no refund that was paid to me.</p> <p> </p> <p>Vodacom is by far the worst cellphone service provider and when my official contract with them ends, I will definetley not be renewing this contract</p> <p> </p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply12 May 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 May 2017, 11:21
Official

Dear Client

The Sales Team is attending to the matter. I apologise for the delay in this regard. I have requested that the management team contact you to resolve this matter.

Kind regards

RJ

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jun 2017, 11:50
Official

Dear Client

The Sales Team confirmed that the contract was cancelled and the credits were created. It takes anything between 7-14 days to be approved.

Once again, we would like to apologise for the delay and all the inconvenience caused.

Kind regards

RJ

Vodacom Consumer Website Team