MH
Mariana H
1 reviews | Active since Oct 2016
09 May 2022, 13:34
Vodacom is the worst cellphone company!!!
I cancelled my data contract in December 2019, made several calls to the Call centre at Vodacom and after 3years still receive bills. What must I do to get Vodacom to do their job? They are not interested to cancell your deal on expiry date but instead keep on billing you after making calls to them.
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Replies (2)
Vodacom's replyOfficial
09 May 2022, 14:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 May 2022, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MH
Mariana H's updateReviewer Update
09 May 2022, 14:09Thank you for your response as I am so tired of keep on calling the call center, visiting the Vodacom shops without any help. The data contract expired at the end of February 2019 which was cancelled during December 2019. Since then several calls was made to cancel, seversl emails send to cancel, several visits to the shop. Now I received emails that my "cancelled" account was handed over for collection? My credit profile show a balance of R414.00 which I dont understand as hiw could I be billed simce 2019 for a contract that expired and that were cancelled??
MH
Mariana H's update09 May 2022, 14:09
Reviewer Update
Thank you for your response as I am so tired of keep on calling the call center, visiting the Vodacom shops without any help. The data contract expired at the end of February 2019 which was cancelled during December 2019. Since then several calls was made to cancel, seversl emails send to cancel, several visits to the shop. Now I received emails that my "cancelled" account was handed over for collection? My credit profile show a balance of R414.00 which I dont understand as hiw could I be billed simce 2019 for a contract that expired and that were cancelled??