EB
Esmeralda B
1 reviews | Active since Aug 2012
27 Aug 2024, 12:24
Vodacom is the worst.
I stupidly took out a Vodacom contract because I needed a device, my original payment was R395 but it would increase each month despite the fact that I never used all the data or airtime. It eventually became R500 and I refused to pay it. Eventually they sent me a bill for the balance of what I owed and I paid it. But Vodacom is still showing up on my credit profile as "missed payments" even though I have paid them. This is affecting my credit score in a negative manner.
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Replies (1)Vodacom's replyOfficial
28 Aug 2024, 08:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Aug 2024, 08:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
