NM
Nicole M

1 reviews | Active since May 2021

22 May 2021, 10:28

Vodacom is the worst.

I took out a 2 year contract with Vodacom and the contract expired. I then had to cancel the contract and wait for two or three months' additional debits to go off as final payments. Vodacom then started billing me for "accidental damage insurance" (which I never heard of as I never took this out). I reversed the debit orders which was almost R200 more than what I was supposed to pay for EXPIRED contract. It went on for three months and I reversed the debits because it was not Vodacom's money to take in the first place. Their customer care service was no help. They just told me it was a technical issue but I will have to wait to get my money back. Maybe another 2/3 months as they were in backlog! How was this my problem?? In the end, I received a summons letter to pay Vodacom outstanding money. Now, as I do not have time to entertain this, I am paying them back. And want absolutely nothing to do with that company ever again! All they do is ***** from their companies and they know exactly how to take waaay more from their clients then they are supposed to. Anyone going into business with Vodacom, please make sure you know everything about cancelations and wrongful debits from the company.

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Replies (1)
Vodacom
Vodacom's reply22 May 2021, 19:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team