AE
Andre E
1 reviews | Active since Mar 2019
20 Aug 2020, 09:51
Vodacom is the WORST!!!!
VODACOM! Since when is it okay to keep someone's phone suspended for more than 2 weeks after receiving a payment? After having to manually pay our Vodacom bill because your debit orders/consultants are up to sh*t and don't listen?
After paying my Vodacom account manually you still decide to suspend my line. After phoning the accounting department to send the POP to your POP@vodacom alias, and to redo it day in and day out - only to be told that no one actually has access to that mailbox and it will be reactivated when it gets to the front of the queue.
Can someone please do your Job and sort this out!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Aug 2020, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Aug 2020, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AE
Andre E's updateReviewer Update
20 Aug 2020, 11:14Thanks for the generic response Vodacom, now let us see how long it takes to resolve this BS!!
AE
Andre E's update20 Aug 2020, 11:14
Reviewer Update
Thanks for the generic response Vodacom, now let us see how long it takes to resolve this BS!!
AE
Andre E's updateReviewer Update
20 Aug 2020, 13:17Thank you for your response, as per my original complaint we have don't this. We have sent POP and Bank statements to your alias as requested. We have been following up every day since then. We have spoken to consultants who have advised us that we need to wait and can not give us an ETA on when the line will be unlocked. We have even sent POP and Bank Statements to a different consultant to assist. And still...2 weeks later we are still trying to resolve this.
Please give me an alternative email address to send ALL the proofs for the 5th time so we can resolve this matter, please.
Please give me an alternative email address to send ALL the proofs for the 5th time so we can resolve this matter, please.
AE
Andre E's update20 Aug 2020, 13:17
Reviewer Update
Thank you for your response, as per my original complaint we have don't this. We have sent POP and Bank statements to your alias as requested. We have been following up every day since then. We have spoken to consultants who have advised us that we need to wait and can not give us an ETA on when the line will be unlocked. We have even sent POP and Bank Statements to a different consultant to assist. And still...2 weeks later we are still trying to resolve this.
Please give me an alternative email address to send ALL the proofs for the 5th time so we can resolve this matter, please.
Please give me an alternative email address to send ALL the proofs for the 5th time so we can resolve this matter, please.