MF
Marlene F

1 reviews | Active since Jul 2016

06 Mar 2025, 11:31

VODACOM IS THE WORST

I would give only a half star, but the option is not available. I tried to cancel my Home LTE network contract with Vodacom and phoned them on 29/01/2025. First the woman who answered the call was EXTEMELY rude and even shouted at me because I didn't want to upgrade but cancel. After a long call I succeed in getting confirmation of the cancellation / move the number to pre-paid. Then she came with a excuse of because the dates and weekend 01/03/2025 she can only log the cancelation for 03/03/2025. Now there is no network and it seems cancelled BUT big surprise, because of the cancellation date of 03/03/2025 I must still pay for March. This is not my fault, I cancelled the F@&ing contract in time. After phoning them again, they will now escalate it but will take 7 business days to give me an answer. If I didn't query this they will just continue steeling money from their clients. I did an upgrade on another contract which I will cancel and send back immediately, Vodacom is the worst and bullsh%ting customers, steeling money.

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2025, 12:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team