CK
Carol K

1 reviews | Active since Mar 2014

11 Aug 2020, 14:21

Vodacom is the worst

Can a manager from Vodacom please contact me, as I am sick and tired of receiving bills after I cancelled my contract. Each time I need to phone into the customer contact centre, and explain my whole story again, just to be put through to a different department to explain my whole story over again. Then nothing gets done, then I must phone again, and then I am back at square one. I am totally and utterly disgusted with the kind of service that I received from Vodacom for the past 3 months. But if you want to upgrade or open a new contract, Vodacom falls over their feet to assist you.

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2020, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team