KD
Khatija D
1 reviews | Active since Jan 2020
17 Apr 2024, 18:33
Vodacom is the worst
Worst service provider ever! They changed my fibre plan and upgraded it without my consent and then decided to bill me for it. I’ve tried contacting numerous people and no one responds. Ropfiwa.Ratshilumela has blocked my emails from being sent to him. This service is despicable, I won’t recommend any one to use them.
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Replies (2)
Vodacom's replyOfficial
18 Apr 2024, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2024, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
KD
Khatija D's updateReviewer Update
18 Apr 2024, 11:12This was not an increase that I was made aware of! How can you just increase something without informing your customers! Also you increased my line speed and increased the price without my knowledge or authority. And no one has called me from Vodacom to assist yet.
KD
Khatija D's update18 Apr 2024, 11:12
Reviewer Update
This was not an increase that I was made aware of! How can you just increase something without informing your customers! Also you increased my line speed and increased the price without my knowledge or authority. And no one has called me from Vodacom to assist yet.