Vodacom is the worst.

There is no end to my frustration with Vodacom. I have been a customer since 1998 and have never defaulted on the payments for my contracts. But Vodacom had decommissioned the Matumi tower in Nelspruit, my home town on 29 May 2020. From that day none of the people on my property had had cell phone or internet reception. There are spots outside where we have some or very weak reception. It influenced my work to a great extend. With lock down, we now lecture online, I missed lectures, meetings, deadlines and training. I also lost business. I had communicated for hours with Vodacom (often sitting on my roof), sent emails, and even spoke directly to someone. I was promised that I would get a reduction in my account and that I would after the new tower is up, have the opportunity to cancel my account. Nothing happened. I had ordered fiber from Vodacom earlier in May and could not utilize the intertim LTE service they provide because of the above mentioned connection problem. Of course I paid for that too. Now even the fiber does not provide what it promises. I have connection interruptions and have speeds of less than 1 mbps. So again, I lose work and often can't watch a movie through, because.... no internet. I am tired of Vodacom. One by one I will cancel my contracts. Not that they would care, I am just a number.

I have sent screen shots and emails with nothing has been done to help me.