Vodacom is the worst at everything

Vodacom is the worst. They made an error with my documentation, extending my contract for another 2 years without me being able to upgrade. I phoned support and support blamed the staff at the Vodacom shop telling me I as a customer need to drive to the shop to fix the error. The staff at the Vodacom shop can't help me as it is the technicians fault at Vodacom. Logged a service query and they claim turn around time is 24 hours. Also another lie from this money *****ing useless company. Turn around time is maybe 5 days if I am lucky but might be longer. DO not use Vodacom