DF
David F

1 reviews | Active since Nov 2019

18 Jul 2024, 18:42

Vodacom is the worst and *****s my money each time

If I could give zero stars I would.

After paying my outstanding amount to vodacom I phoned them just a day after to have my contracts canceled with as everything was paid up to date. They said I need to contact the legal team, tried that and no one could get hold of them. Once my accounts showed that it is active I immediately phone the day after to have them canceled it and just a few day later they sent me an invoice for two months which didn't make sense and then thereafter I get an email stating my contracts has been canceled for both numbers and my numbers are now prepaid numbers yet they still invoicing me and handed me over to a debt collector which doesn't make sense as my contracts are canceled with them.

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2024, 08:29
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team