Vodacom is the worst and I'm disgusted

The poor service I'm receiving from Vodacom is disgusting.

I was mislead by their online sales person and I signed up for a data deal in April 2020. When I asked for the cancelation clause I was told it is a month notice.

23 October I called to cancel and I was advised I cannot cancel as it is a 24 months fixed contract. I then asked for the recording for when I signed up for the deal. I was told a different department deals with that. I then called *** on the 29th October they could not help me and asked me to call ***. Aubrey also could not help me but gave me another number to call ***4, my order number (***), the name of the person who I signed me the deal on 14 April 2020 (Mitasb). I called the number ***4 and spoke to Mduduzi who promised that his supervisor (Simangele Ndlovu) will listed to the recording and give me feedback. Mduduzi called on the 30th and gave me false feedback and when I caught that he was lying on the feedback he gave he apologized and gave me another number (***) to call. I called *** and the lady who assisted said it was the wrong department and i must call ***. I called the number and spoke to Lorraine who told me she had escalated the matter and I should expect a call within 7 days for the matter to be resolved. Today is the 9th of November and my matter has still not been attended to.

This is really disappointing. It took vodacom less than 30min to sign me into a deal, yet it is taking them forever to resolve a simple matter like locating a voice recording and subsequently canceling my contract. The complaint is in connection with number ***.