VODACOM IS THE WORST!!!! AND DELIVER LIES

UNFORTUNATELY I HAVE TO GIVE THIS COMPANY ONE STAR WHICH THEY DO NOT EVEN DESERVE.

Firstly I have been a loyal customer for over 15 years. A while ago myself and my wife took out a joint cellphone contract including insurance on both our phones. Begining of this year I got the bill to my surprise they ended one of our insurance without our consent and then decided to cancel the other aswell I. June this year. Then in November they billed me for both devices after they had cancelled and I cancelled the other one aswell, when I then called in to query it they cannot advise who authorised activating insurance again. They are able to see that I am being billed for both cellphones but my insurance account does not exist and this was told to me by the agent I spoke to on the 10 November 2022 and was told that a refund will be done in 30 days.

I then waited the 30 days and no joy. I called In yet again (the worst company to call) I spoke to Tiffany Hampton on the 9th December at 9:55 and said that the request was sent out for the refund and she was told on the December account I would be credited.

Got my December account NO REFUND!!!

VODACOM!! YOU GUYS ARE SUPPOSED TO BE THE LEADING CELLPHONE PROVIDER BUT YOU GUYS ARE NOT UPHOLDING THE STANDARD AND FAIL Continuously AS THIS IS NOT MY FIRST REVIEW. YOUR CUSTOMER SERVICE IS IS HORRIFIC AND CANNOT WAIT TO TAKE MY BUSINESS ELSE WERE...

VODACOM WILL NOT BE GETTING MY MONEY. AND I WILL MAKE SURE TO LET PEOPLE KNOW ABOUT THIS EXPERIENCE!!!

DISGUSTED 'LOYAL' CUSTOMER!!!!