Vodacom is the worst

This morning I called vodacom to informed them that my fibre has been down and I am unable to work. I was informed that a service request will be sent in order for someone to assist. The phone was dropped in my ear thereafter. I called again and I was provided with a Sr nr SR***. I was told due to the fact that I'm using the wifi to work from home they will escalate the matter for someone to assist urgently. I've called numerous of times thereafter and the phone was dropped in my ear time after time. The manager also called just to drop the phone. So vodacom please let me know if this is the service we are paying for? No urgently no service what so ever. No care in the world that we are relying on your service to feed our families. This is pathetic and you can cancel my subscription.