LC
Lyle C
1 reviews | Active since Feb 2017
26 Nov 2024, 18:34
Vodacom is the worst
Good day I have been without my fiber line for 7 days. I have been calling Vodacom every days for more than 12 times no one can help not even the managers. I pay my monthly fees via debit order and they a quick to send reminders so that we don’t default my ref number is. As a client I have no words for this company and really wish the worst for it
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Nov 2024, 07:49 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Nov 2024, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LC
Lyle C's updateReviewer Update
02 Jan 2025, 12:26Hello. When you guys called me you said I will not be charged for the full month as you have not provided me with the services for the full month. Please can someone explain to me why was I debited for the full month? This is ***** charging me for a full service that has only been partly provided
LC
Lyle C's update02 Jan 2025, 12:26
Reviewer Update
Hello. When you guys called me you said I will not be charged for the full month as you have not provided me with the services for the full month. Please can someone explain to me why was I debited for the full month? This is ***** charging me for a full service that has only been partly provided