Vodacom is the worst!!!

Whish I can give a negative rating!! Yesterday I tried to pay a small overdue amount, but their system is offline. I requested that they run the debit order for the overdue amount and the lady confirmed that it will be done. Now today they tell me it will take 3 business days to reinstate the line because it was a debit order. Firstly, their system was offline when I wanted to pay. Secondly, the lady did NOT mention that when I requested the debit order. Oh and FYI, when I request a balance due there is NO mention of an overdue amount. As usual Vodacom pushes my blood pressure through the roof.