DC
Donovan C
1 reviews | Active since Aug 2014
22 May 2020, 18:41
Vodacom is the worst
Never in my life have i experienced this kind of bad service, first of, i get a 1mb fibre line from Vodacom Via Vumatel, found out what the FUP is 500gb for gaming and streaming thats low, i decided to upgrade to a 50MB line and here starts all the problems, speed is great no problem watching Netflix, Twitch YT.... But online gaming its horrible its a nightmare getting packet loss for days especially at night.. running ping plotter i see all the packet loss im getting and it starts from the router, ive phoned Vodacom many times 'oh we'll email the techie thats on the job' wait is thje ****** guy asleep or what nothing is happening no communication from the guy what so ever im so over this company......
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Replies (2)
Vodacom's replyOfficial
23 May 2020, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2020, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DC
Donovan C's updateReviewer Update
31 May 2020, 17:50Its been 7 days since you so quickly replies someone will contact me, no contact has been made i have phone you 3 times to fix the problem which costed me another R150 extra cause of the phone calls, the problem still not fixed... im fed up i want to cancel my Fibre Account with you guys as you are failing to deliver on a service... im tired of phoning low level customer care and getting told the same **** over and over again..... and dare to charge me a cancellation fee when you sent me 2 routers and i stated i already have a router you sent another not my problem come get your routers and let the line free so i can switch ISP i cant with you guys anymore your customer care department is pathetic
Account number: VB012246-7
Service Request Opened on:15/05/2020 17:10:21Service Request Summary:Single Pane , Performance.
Service request SR***
Account number: VB012246-7
Service Request Opened on:15/05/2020 17:10:21Service Request Summary:Single Pane , Performance.
Service request SR***
DC
Donovan C's update31 May 2020, 17:50
Reviewer Update
Its been 7 days since you so quickly replies someone will contact me, no contact has been made i have phone you 3 times to fix the problem which costed me another R150 extra cause of the phone calls, the problem still not fixed... im fed up i want to cancel my Fibre Account with you guys as you are failing to deliver on a service... im tired of phoning low level customer care and getting told the same **** over and over again..... and dare to charge me a cancellation fee when you sent me 2 routers and i stated i already have a router you sent another not my problem come get your routers and let the line free so i can switch ISP i cant with you guys anymore your customer care department is pathetic
Account number: VB012246-7
Service Request Opened on:15/05/2020 17:10:21Service Request Summary:Single Pane , Performance.
Service request SR***
Account number: VB012246-7
Service Request Opened on:15/05/2020 17:10:21Service Request Summary:Single Pane , Performance.
Service request SR***