VODACOM IS THE WORST

there is only 1 way of cancelling a contract via phone call - not email - not in store. the phone call takes a minimum of 15 minutes inevitably the department you reached cant help, you get transferred - the call is a minimum of 20 minutes consultants **** to me Vodacom please recall the voice recordings on the 30th JAN 2021 and the 2nd of FEB 2021 - both times they **** to me. it has taken a week, hours on the phone, literally 8 phone calls, driving to the store and still no JOY?!? how pathetic. and then they debit your account.

can you please refund me. i cancelled my contract on the 30th of January 2021. it was on a month to month. please recall the voice recording of the conversation. i paid in full the previous day. i got an sms to say that vodacom received the payment. the next day vodacom debited me and no matter what i do, i am not being heard or helped. call me for a change and stop transferring me and keeping me on hold for hours on end.