Vodacom is the Worst

Really

I'm at a loss of words on Tuesday the 8th of March I phoned Vodacom to inform them of my deceased mother that sadly passed on on the 23 of Feb 2022. I was sent an email and told to follow the link to fill in the paperwork and send it back. Email was received from ***, link was followed, paperwork filled in and before I could even send it back all the lines on her name were cut off the network!!!!!!! but then still did send the documentation. I then received an email from *** with the same forms to be filled in and also quotations for the lines to be paid to transfer them to prepaid. I phoned in on *** to speak to someone as exactly what I need to pay and do, as the email was unclear and had no contact number, but anyhow lets not go on about your professionalism. The lady I spoke to said I need to pay the remaining outstanding balance of my cell number (#######) to have it unlocked (and it will be unlocked with in 15min to 30min), and changed to prepaid, which I did pay after two hours my line was still off and I phoned in but could not get a hold of the department so the following morning I phoned again explained every thing again to her gave her the EC-1E38-2KGIQR number and the lady then apologized and said the line will be unlock and moved to prepaid with in 24 hours. This morning my line was still off, phoned in and asked to speak to a manager and was told a manager will only be able to phone me back?????? within an hour?????? so by now my line is off 48hours plus. Then when the manager did phone me back I was told she can not help me as I need to speak to Legal??? phoned in again then was told I need to fill in this form and that and do this and that, ARE YOU SERIOUS?? Further I have done all you asked, filled in and paid what I was told. What is the problem??????? I have even launched a complaint with Vodacom and got a email back that they will get back to me within 3 days...... Vodacom is the worst they have no compassion, no sympathetic pity its just ....