1 reviews | Active since Mar 2022
VODACOM IS THE WORST!!!
I CANNOT stand Vodacom! The only thing they have ever done properly was call me about the reason for a bad review. I cannot get them to help me properly! I moved to the Netherlands and want to keep my number in SA and they haven't managed to change my package to the lowest level AND I called them last year to cancel my insurance and then this year when I wanted to change my simcard package I found out it was NEVER cancled (the debit order goes off from my husbands bank, so I didn't see it). And the voice recordings was conveniently lost so they didn't have any track record of my previous request to cancle my insurance. They then said they will cancel it. AND THEN today I get an SMS updating me about my insurance fee! YOU HAVE GOT TO BE JOKING ME VODACOM!
I have attached my reference Number of one of the calls but I have about 10 calls on the system for February and March. I have stayed calm until now, - which you will hear if you actually keep recordings BUT this is just enough!
We just had another debit order from Vodacom that went off today from our account for R584,84. I do not even understand how you could not know about this? How can I sort it out? I am not available on my cellphone number. I am only available on email. As I confirmed with the lady who helped me the last time on my calls, and she said she will contact me further via email, and that also didn't happen. PLEASE HELP ME, CANCLE INSURANCE, CANCLE MY SIMCARD UPDATES so that I only have the R55/R65 payment per month! This was already confirmed by several Vodacom employees and STILL I am losing money to Vodacom! VODACOM stop *****ing my money and do your job please.
We just had another debit order from Vodacom that went off today from our account for R584,84. I do not even understand how you could not know about this? How can I sort it out? I am not available on my cellphone number. I am only available on email. As I confirmed with the lady who helped me the last time on my calls, and she said she will contact me further via email, and that also didn't happen. PLEASE HELP ME, CANCLE INSURANCE, CANCLE MY SIMCARD UPDATES so that I only have the R55/R65 payment per month! This was already confirmed by several Vodacom employees and STILL I am losing money to Vodacom! VODACOM stop *****ing my money and do your job please.