MS
Monica S

1 reviews | Active since Dec 2017

13 Jan 2021, 09:18

Vodacom is the WORST

I've had this issue with a separate contract and am now experiencing it once again.

After being **** to and led on for two weeks about technicians coming to install fibre, I was told fibre would actually NOT be available in my area for MONTHS. I was then put onto 'Fibre Interim Access - 100GB' and incorrectly charged TWICE.

After months, I've had enough, and I am trying to cancel this useless service as I am moving back to Telkom. But am STILL waiting for an agent to call me back as promised. This is ridiculous, and will cost me money I DO NOT HAVE due to severe incompetence and pathetic customer service.

Cancel my contract NOW.

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2021, 10:13
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team