MS
Monica S
1 reviews | Active since Dec 2017
13 Jan 2021, 09:18
Vodacom is the WORST
I've had this issue with a separate contract and am now experiencing it once again.
After being **** to and led on for two weeks about technicians coming to install fibre, I was told fibre would actually NOT be available in my area for MONTHS. I was then put onto 'Fibre Interim Access - 100GB' and incorrectly charged TWICE.
After months, I've had enough, and I am trying to cancel this useless service as I am moving back to Telkom. But am STILL waiting for an agent to call me back as promised. This is ridiculous, and will cost me money I DO NOT HAVE due to severe incompetence and pathetic customer service.
Cancel my contract NOW.
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Replies (1)Vodacom's replyOfficial
13 Jan 2021, 10:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jan 2021, 10:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
