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mandy M
1 reviews | Active since Jan 2014
27 Jul 2023, 10:54
Vodacom is the worst
I have 3 contracts with Vodacom and I lost my phone. When I did the claim it was declined because the main SIM card is not there. I used one of the Vodacom SIM cards when the phones was lost. I find this extremely unfair that Vodacom cannot even consider my claim as a loyal client with 3 contracts. I sent an email twice to request them to look into the claim and still no feedback.
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Replies (2)
Vodacom's replyOfficial
27 Jul 2023, 11:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jul 2023, 11:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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mandy M's updateReviewer Update
27 Jul 2023, 15:29Vodacom has declined the complaint so I want them to cancel the contracts and the insurance. It's clearly useless. Imagine being a loyal client and a claim is rejected based on the fact you didn't use the main SIM card. I was using the other 2 Vodacom SIM cards in the same phone. This is really a *******. There is not courtesy or even a consideration from them. Clearly all my money that was paying for insurance was going to them for free.
I'm moving to another network thank you. Vodacom is a big *****.
I'm moving to another network thank you. Vodacom is a big *****.
mM
mandy M's update27 Jul 2023, 15:29
Reviewer Update
Vodacom has declined the complaint so I want them to cancel the contracts and the insurance. It's clearly useless. Imagine being a loyal client and a claim is rejected based on the fact you didn't use the main SIM card. I was using the other 2 Vodacom SIM cards in the same phone. This is really a *******. There is not courtesy or even a consideration from them. Clearly all my money that was paying for insurance was going to them for free.
I'm moving to another network thank you. Vodacom is a big *****.
I'm moving to another network thank you. Vodacom is a big *****.