MB
Mario B
1 reviews | Active since Jan 2010
25 Jul 2019, 09:00
Vodacom is the worst
Incident ref EC-1R93-2CS8SN
To date I have not received sufficient explanation why Vodacom allowed a service to which I never opted in to take R7 per day from my account and why I lost the R60 airtime for over a year from my account because of it.
You already implemented sufficient controls back in 2011 to prevent this type of issue, yet you are not refunding me for my losses.
Should I take this to the ombudsman, or will you actually prove to me where I opted in to a service that I obviously did not choose or want.
If you just do your job properly, all of these complaints and unnecessary frustration from customers WOULD NOT BE NECESSARY!!!
PLEASE RESPOND!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Jul 2019, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2019, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Aug 2019, 09:52Dear Customer,
As per our discussion, your query has now been resolved. Regards Consumer Website Team
As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Aug 2019, 09:52
Official
Dear Customer,
As per our discussion, your query has now been resolved. Regards Consumer Website Team
As per our discussion, your query has now been resolved. Regards Consumer Website Team