Vodacom is the worst

Called vodacom because their whatsapp ticket services aren't working, I spoke to Anelisa, verified a whole lot of details, i the request to. Speak. To manager Nande and she did the exact same thing, I recorded the call and hope they have their QA recording their call too... This just proves how bad the service is the call that I have and am going to go viral with this... I had an emergency and couldn't attend to it relying on basic services that Voda is suppose to provide... Yet they know it's me, they make me more irate and think it's a joke... I gave Nande the answer in the beginning of the call saying she's going to say it's a tech issue and she going to refund me, my question is why verify all this detail if no changes are being made to the account,... Its a vodacom issue that 8 needed resolved not other way around...on a Sunday I must now loose my mind and wondering... No service, no answers, no refund....thia it the last straw vodacom... U guys provide the Worst service ever... I now had to purchase more airtime to buy more data etc.... This is just F'd up and disappointing and on a Sunday morning on top of it... I'm done