Vodacom is the worst

We placed an order for fibre on 29th January. To date no one has bothered contacting us. I keep having to call Vodacom. Upon placing the order they did not ask for a delivery address of the router. A few days later they called my husband and told them they are outside our house. We explained to them that no one is home during the day. I then contacted vodacom to change our address with Ram couriers. This was on the 3rd feb. We have still not received the router. Ram tried to deliver to our home address again up until the 7th Feb when finally they sent it back to Vodacom warehouse. I have called Vodacom numerous times since last week and it has still not been dispatched from their warehouse. They seem to have an internal issue as they say that they keep escalating the issue. I have been promised by Zain at Vodacom yesterday that his Manager would call me back. I am still waiting. I called again today and was promised that someone would call me back. Why do your customers have to suffer due to an internal issue? This isnt fair. No one bothers to get back to me either. If this fibre installation isnt resolved by the end of the week I am cancelling it. The sad part is we left another terrible service provider for Vodacom. Biggest mistake ever. This is not the first problem with Vodacom. We had trouble with the delivery of a faulty tablet too. Trying to send that back and get a new one was a nightmare. They treated us so badly for something that wasnt our fault. They sent us the faulty tablet.