Vodacom is the worst

My contracted was **********ly tampered with and my subscription migrated and a handset taken without my consent, signature or presence. For the SECOND time! I sent through all required documentation and affidavits to have it resolved about 3 times but to this day no one has gotten back to me. Now over R2000 has been devoted to pay for something I don't have or didn't even ask for. Vodacom fix your broken store! Clearly it's very easy for people to just take cellphones without proper identification. While you at it refund me my money because I don't want a credit note like last time because this time I'm cancelling this stupid contract. My daughter hasn't been received her data anyway because apparently I changed to a flexi350 subscription. We've moved to a different service provider who has better service and charges less for data contacts. Tell me how much I owe you in order to cancel the contracts. I'll pay any price to have you out of my life. Shame on you. How many months does it take to run an investigation? You can't even see that the minutes you send aren't used because I don't have the so called phone only a modem that I signed up for in 2011.