AA
Anelda A
1 reviews | Active since Oct 2012
24 Oct 2022, 09:00
Vodacom is the WORST!!!
We asked Vodacom on 29/09/2022 that the contract be cancelled and then transferred to prepaid nr. As per the contract we had to give 30days notice. which we did. So the contract was suppose to be cancelled and moved over on 31/10/2022. Vodacom then did this on Sat 02/10/2022. They also then cleaned out the airtime we had on the nr. We then contacted them to explain the situation and that Vodacom had made an error to which they admitted to. We wanted it corrected and the airtime given back. Its been 3weeks of up and down and Vodacom just not sorting out the problem. NOT allocating the ****** airtime back to the nr. Pathetic !!!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Oct 2022, 12:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Oct 2022, 12:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AA
Anelda A's updateReviewer Update
24 Oct 2022, 13:50No Vodacom you charged me for Oct 2022 and the airtime was only allocated on 16/10/2022.
WHERE IS MY AIRTIME BEFORE 2 OCT 2022 THAT YOU SWIPED????
****** ACTUALLY!!! Its been 3weeks and my issue HAS NOT BEEN RESOLVED.
Kindly note that no further credits or airtime is due. - ****!!!!!!!!!!!!!!!
I had over R400 airtime left before you canceled my contract earlier as 31 Oct 2022
HOW MANY TIMES MUST I REPEAT MYSELF???
YOU ARE WRONG THUS SWIPING MY AIRTIME BEFORE THAT WAS WRONG.
I have also been asking for a full breakdown of my airtime since June 2022 which you refuse to give/mail me. If Vodacom actually did the cancel as per YOUR TERMS & CONDITIONS which states that I need to notify you and then it will be done after 30days there would never have been a problem!!
VODACOM PLEASE CORRECT THIS ERROR NOW!!!!!!!!
WHERE IS MY AIRTIME BEFORE 2 OCT 2022 THAT YOU SWIPED????
****** ACTUALLY!!! Its been 3weeks and my issue HAS NOT BEEN RESOLVED.
Kindly note that no further credits or airtime is due. - ****!!!!!!!!!!!!!!!
I had over R400 airtime left before you canceled my contract earlier as 31 Oct 2022
HOW MANY TIMES MUST I REPEAT MYSELF???
YOU ARE WRONG THUS SWIPING MY AIRTIME BEFORE THAT WAS WRONG.
I have also been asking for a full breakdown of my airtime since June 2022 which you refuse to give/mail me. If Vodacom actually did the cancel as per YOUR TERMS & CONDITIONS which states that I need to notify you and then it will be done after 30days there would never have been a problem!!
VODACOM PLEASE CORRECT THIS ERROR NOW!!!!!!!!
AA
Anelda A's update24 Oct 2022, 13:50
Reviewer Update
No Vodacom you charged me for Oct 2022 and the airtime was only allocated on 16/10/2022.
WHERE IS MY AIRTIME BEFORE 2 OCT 2022 THAT YOU SWIPED????
****** ACTUALLY!!! Its been 3weeks and my issue HAS NOT BEEN RESOLVED.
Kindly note that no further credits or airtime is due. - ****!!!!!!!!!!!!!!!
I had over R400 airtime left before you canceled my contract earlier as 31 Oct 2022
HOW MANY TIMES MUST I REPEAT MYSELF???
YOU ARE WRONG THUS SWIPING MY AIRTIME BEFORE THAT WAS WRONG.
I have also been asking for a full breakdown of my airtime since June 2022 which you refuse to give/mail me. If Vodacom actually did the cancel as per YOUR TERMS & CONDITIONS which states that I need to notify you and then it will be done after 30days there would never have been a problem!!
VODACOM PLEASE CORRECT THIS ERROR NOW!!!!!!!!
WHERE IS MY AIRTIME BEFORE 2 OCT 2022 THAT YOU SWIPED????
****** ACTUALLY!!! Its been 3weeks and my issue HAS NOT BEEN RESOLVED.
Kindly note that no further credits or airtime is due. - ****!!!!!!!!!!!!!!!
I had over R400 airtime left before you canceled my contract earlier as 31 Oct 2022
HOW MANY TIMES MUST I REPEAT MYSELF???
YOU ARE WRONG THUS SWIPING MY AIRTIME BEFORE THAT WAS WRONG.
I have also been asking for a full breakdown of my airtime since June 2022 which you refuse to give/mail me. If Vodacom actually did the cancel as per YOUR TERMS & CONDITIONS which states that I need to notify you and then it will be done after 30days there would never have been a problem!!
VODACOM PLEASE CORRECT THIS ERROR NOW!!!!!!!!
AA
Anelda A's updateReviewer Update
24 Oct 2022, 14:02image.png 37.09 KBhere vodacom states there is a 30day notice period
We sent notice to cancel on 29 Sept 2022 - 30days from then is 31 Oct 2022 not 2 Oct 2022
We sent notice to cancel on 29 Sept 2022 - 30days from then is 31 Oct 2022 not 2 Oct 2022
AA
Anelda A's update24 Oct 2022, 14:02
Reviewer Update
image.png 37.09 KBhere vodacom states there is a 30day notice period
We sent notice to cancel on 29 Sept 2022 - 30days from then is 31 Oct 2022 not 2 Oct 2022
We sent notice to cancel on 29 Sept 2022 - 30days from then is 31 Oct 2022 not 2 Oct 2022