BM
Brilian M

1 reviews | Active since Apr 2025

07 Apr 2025, 14:14

VODACOM IS THE WORSED COMPANY DONT BUY ANY PRODUCT FROM THEM.

My name Brilian Mahlake. My life just got ruined by vodacom, just because I decided to buy a router online. Now I am listed with the credit bureau with a credit that I don't know about.

They called me a month after returning the router device which was not working, to say I was owing them, Vodacom apologized about the matter and promised to correct the matter.

Vodacom does not care about their customers, I bought a router online and the device did not work, Like any other person I returned it back. However these was 2013 May, these year I am trying to apply for a house bond loan, then now the banks says I am blacklisted. I regret ever being a customer of Vodacom.

They sent my account to 3 lawyers, I explained my issue and submitted all the documents they required, however Vodacom did not care they persisted in listing me to the credit bureau.

0
Replies (3)
Vodacom
Vodacom's reply08 Apr 2025, 08:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 
BM
Brilian M's update08 Apr 2025, 11:04
Reviewer Update
Good day,

I was just declined again today by Nedbank, just because I bought a phone, now I wont qualify to own a property because of these black listing with the credit bureau, please call and clear my name.
BM
Brilian M's update09 Apr 2025, 08:59
Reviewer Update
I don't get why Vodacom, is a bully I am forced to pay R2700.00. While these problem iminated for the incompetence of their staff by advising me wrong and again the bullying system. My contact ended in May 2023 and the number was discontinued how is it now that I owe Vodacom R2700.00, HOW DID THESE MONEY ACCUMULATE.

THE ADVISOR WAS NOT HELPFUL HE WAS JUST EXPLAINING HOW THE SYSTERM WORKS AND HOW HE CANT ASSIST ME.