EC
Ellezona C

1 reviews | Active since Oct 2021

27 Oct 2021, 22:05

VODACOM IS THE WORSE!!!

Hi

I had a vodacom account a few years back and when i wanted to settle it i had to pay double the amount. After i settled the account and paid double the amount as requested by them, they did send me a invoice stating they owe me 50% of the amount which was R5400. I had to fight for almost a year to get my money back.

When i got my money back i checked my credit score and it went down due to vodacom adding to my account that i owe them the R5400. Their customer care blocked my number when i requested a paid letter. And i am still waiting after a year for it.

Vodacom is the worse company ever. I would never open up a account with them again. Their customer doesn't even do their work right. And can't process a paid up letter after years even. It is always a struggle with them.

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2021, 06:38
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team