Vodacom is the ****test service provider ever

I am absolutely furious with the way my account has been handled. This is now the second time my debit order has been switched to EFT without my knowledge, which has led to a missed payment—again.

On Friday night, 6th September, I called customer care because, once again, I did not receive a statement or invoice. I was told my account was in arrears. I immediately made a manual payment to resolve this. Then, on the 7th of September, I contacted Vodacom Collections, where both your system (Tobi) and customer care confirmed my account was **not** in arrears.

Fast forward to this morning, I receive an invoice saying my account **is** in arrears. What kind of circus are you running here? This is an absolute mess, and I am beyond frustrated.

I am not going to let this slide. This will no doubt reflect as a missed payment on my credit report, and I will not tolerate being penalized for your incompetence. I have never missed a payment for my house or vehicle, and I refuse to let your errors tarnish my record.

I demand someone call me immediately and explain how this disaster happened. You can reach me at *** or ***. This level of service is disgraceful, and I am counting down the days until I can end this contract and be done with Vodacom.

Sort this out. Now.

Callum Ryan