Vodacom is the pitts!!!

It is with great grievance that I write this complaint because I need to waste my time and energy on such an ordeal. I had a contract with Vodacom which expired/matured in December 2020, and I have subsequently requested a cancellation. It is apparently at Vodacom’s discretion to decide when to cancel and when to not cancel a contract seeing that this contract is still active!! I have reference numbers of numerous calls I have made and I am sickened by the email I just received that my account is at collections for R117. WHY???? Because I blocked your little R40 debit order that you keep debiting me for a cancelled contract. I demand a refund of all premiums deducted since the first request for cancellation and I also demand that you rectify my credit bureau data, or this matter WILL be referred to the Ombud. This is against the Consumer protection act and you have no right to tarnish my credit record!! I have had it with *********** call centre agents who sit and eat their hearts out, while they need to perform a basic function they get paid for!!