Vodacom is the pits

Vodacom knows how to make something so simple into the most painful experience. I called yesterday to get assistance with insuring my new phone to remove the old one (recently upgraded). I spent 10 minutes on hold waiting to be sent an email with a form I never received. I spoke to constance from that department. Today I call to enquire about my little sister's prepaid number which I removed from my name to hers in order for her to be assisted without my intervention. This was done more than a year ago. She called to be assisted with a sim swap but she was told that the number is under my name and therefore she could not be assisted. She has been calling vodacom for the past year since the change without any issues. When I called they said that the number is now under a contract. I forgot the lady I spoke to who wanted to transfer me to the prepaid department to enquire further and then boom the department was already closed. When I asked her if I was not already in the prepaid department she insisted to transfer me. That's two consecutive days of my time and efforts being wasted. I am always reluctant to make any changes with vodacom because I am inviting trouble. Vodacom is the pits, I'm sure it shares notes with the government on how to inconvenience people.