JM
Joslyn M

1 reviews | Active since May 2016

09 Dec 2019, 11:24

Vodacom is the pits!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vodacom is honestly the pits!!! This is not my first complaint and surely won't be my last. I keep having the same problem with my airtime disappearing without me even having used it. I buy airtime more than once a day because of this. my mobile data is rarely on as i have wifi at home and at work so my airtime is for phone calls!! I have whatsapp and data bundles for when I'm not on the wifi so I see no reason for my airtime to be ******!! I then inbox Vodacom on facebook for assistance, and they let me know to sms the word Stop to the number given and then explained that i was subscribed to content services and sometimes this happens without your knowledge and that i would not be reimbursed.

Now how the hell is it my fault that Vodacom unknowingly subscibes me to content services that i dont even ****** use, my airtime gets taken as a result and they refuse to reimburse me. I would understand not wanting to pay back my airtime if I had indeed made use of these services, but I DO NOT USE IT so what the hell Vodacom????? Your data prices are already ridiculous and now I have to lose airtime over some **** that I wasn't even subscribed to in the first place or ever even made use of!!!!

0
Replies (1)
Vodacom
Vodacom's reply09 Dec 2019, 12:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team