SB
Shaun B

1 reviews | Active since Nov 2010

15 Jun 2017, 10:19

Vodacom is the pits

<p>I was an Autopage client. Vodacom took over Autopage. I terminated my contract (month to month) with them on 1 March 2017 and ported my number to MTN. I keep getting an account from Vodacom re an outstanding amount (R400odd) and threatening to hand me over. Despite emailing the relevant 'collections dept' on two occasions, I have not had the decency of Vodqcom acknowledging my emails let alone has there been an attempt to resolve the impasse. I believe there has been a glitch in the accounts during Vodacom's takeover of Autopage but I am still in the dark due to Vodacom's indifference and apparent hubris.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2017, 10:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team