Vodacom is the next Telkom

I am not able to contact Vodacom whenever I try. I own a contract with them, and the phones are used by my family, not me. My personal phone number is not with Vodacom, and for that reason I cannot get hold of anybody at Vodacom - it wants me to call from the other people's number.

They've blocked the account even though it has been paid for a number of days now, and are impossible to get into contact with.

It's this sort of poor contract design coupled with a pathetic systems enquiry that makes it impossible for anybody to deal with a human being and actually resolve the problem. Now I have to deal with an automated response voice tone which offers help so generic that it is not useful to me.

What an absolutely pathetic experience, and I will go out of my way to make sure everybody I know, knows how vacuous the Vodacom provider's offering is.