Vodacom is the new ******* in town!

Item: Vodacom
Rating: 1
Author: Maahir R

I was stopped in the mall by a Vodacom sales lady who promoted FTTH. She requested my email and phone number to send me the price list for the different packages. She sent me a quote and without any confirmation or approval I received an SMS stating that the fiber package will be delivered the next day!?! I tried cancelling this immediately with the sales lady and again with Vodacom fiber services directly only to hear that it will take 30days to cancel. I have not signed any legal contract binding me to their 30day cool off period. So now when I try signing up with a better ISP I receive a message saying "This location has an in-flight installation order with another ISP. You may not place an order for this address." Moral of the story; don't even bother trying to find out the price of there fiber packages.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Jul 2021, 07:00

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Jul 2021, 07:00

Official

Maahir R's updateReviewer Update

07 Jul 2021, 11:40

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided, " Good day Mrs Ismail

Thank you for your query received.

Please be advised that cancellation of the fibre order was already actioned. Your reference number SO######-######.

Your query has now been resolved. Regards Consumer Website Team

Dear Vodacom,

Thank you for your response, however, that feedback was provided weeks ago but the issue I am having due to *******ly signing me up for something I did not authorize still exists.
It still shows that I am unable to proceed with a different fiber installation because of the following message:
"This location has an in-flight installation order with another ISP. You may not place an order for this address."
How do I get Vodacom to release my address as they have not been authorized to do any installation?

Maahir R's update07 Jul 2021, 11:40

Reviewer Update