TV
Talita V

1 reviews | Active since Jun 2022

17 Jun 2022, 13:58

Vodacom Is the most *********** Company You Could Use

If I could give a negative star I would. Vodacom is the worst possible service! The contract was opened 02 June and we were promised the porting takes 24/48 hours to port your number from another provided to Vodacom. Great, that is acceptable right? It has been over 2 weeks now and the number somehow does not exist! How is it possible that these call center agents are so ***********!? The gentleman at Vodacom has phoned to have the issue resolved every single day, queries has been logged, the account holder has phoned and EVERY SINGLE AGENT OVER THE PHONE IS USELESS! How exactly are we supposed to just sit back and let these people ***** not just our money, but also our time?? How is this okay?? Repetitively fighting to get this sorted is getting old and it is extremely tiring to keep doing this. CAN SOMEONE PLEASE GET THIS SORTED OUT?!

I will never recommend VODACOM to anyone!! Honestly, they are a joke. They make a lot of promises, but when it comes to following through, they are incapable. These are the references that we got to try have it resolved- EC-1ECI-3NE872/ EC-1ECJ-29VRUT/ EC-1ECR-216UG7/ EC-1ECR-216UG7

Do yourself a favor- DO NOT USE VODACOM, at this point even TELKOM is better then them.

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Replies (1)
Vodacom
Vodacom's reply17 Jun 2022, 14:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team