Vodacom is the ISP with the poorest customer service

I've created a hellopeter account especially just to complain about my bad experience with Vodacom. After using Vodacom as my ISP for more than a year I've started having problems with my Wifi at home. My Wifi connection would read: "Connected, with no internet". I logged a call with Vodacom on the 9th of November 2021 (*** - 285060). After going back and forth with Vodacom's helpdesk for a couple of days it was determined that something is wrong with my router and that it will be replaced by Vodacom within 14 days. They told me that in the meantime I should just unplug my cables and put them back in whenever I have connectivity issues which will be a temporary fix until the router comes. However, it is now more than a month later and we are still waiting for Vodacom to replace our router. Our Wifi loses its connectivity about twice a day and each time we need to unplug and reconnect our cables for connectivity to be restored. We are also calling Vodacom's helpdesk almost 2-3 times a week to complain about this, but every time we get through to them we speak to a completely different person who wants to recheck all our settings (which we have already checked almost a thousand times already on previous phone calls). This is so frustrating. I am so fed up with Vodacom's poor customer service that I don't want to speak with them myself anymore. My wife calls them instead on my behalf as I don't have patience with poor (non-existent) customer service. The last person with whom I spoke was Chumisa Mgandela. She sent me an email on the 7th of December and asked me to email her so she can follow up. I emailed her the very next day, but it is now almost a week ago already and I am yet to hear from Vodacom. I am planning to switch to a different ISP very soon as Vodacom is quick to sell you upgraded internet packages if they want your money, but if you are having problems with your internet then they are very slow to sort out your issues. How they can remain in business with such poor customer service is beyond me. I will discourage all my friends / family / colleagues from using Vodacom as an internet service provider.