1 reviews | Active since Nov 2016

03 Nov 2016, 19:50

Vodacom is the biggest joke

<p>So this is what a joke Vodacom has become !!! I did an upgrade to the iPhone 7 as I was due, ever since then I can not get my caller I'd back ! It's on private number when I call and no one can see who it is! It has been over a week now and let me tell you what a joke Vodacom is!!! Firstly I have my own business and not many people take private number calls, so I then have to SMS and say it's me pls call me bac**** Very unprofessional! Then I call Vodacom red , which is supposed to be priority and have to wait on hold for nothing less then 15min a time! Sometimes up to 30min before speaking to a consultant!</p> <p>So Iv spoken to 6 different call Centre people , everyone saying they will activate my caller I'd, I will get an SMS and I should switch my phone off , it could take up to an hour or 2, well not one SMS and Iv switched my phone on and off a thousand times!</p> <p>Iv taken my phone into Vodacom twice to two different branches and seen two different technicians, the one in norwood was completely incapable , the one in Woodmead was very helpful and tried everything, changed phones and sims etc , which by the way have done 20 times!</p> <p>Since Iv done my upgrade , it won't let me switch my caller ID on, I then thought it's the phone and made a call for them to collect it as it had only been 3 days since I received it, put the sim back in my old phone but to realize that it's not the phone but must be the sim! I tried one last time After all this to call again, but a huge mistake as then all my incoming calls became private too and could not see who is phoning me and could not return calls!!! This was the end of me!!! So I called again and I decided to do a sim swop at 4pm today with them telling me it should be good to go now!</p> <p>Guess what NO ITS NOT!!!! Iv put my card in 2 different phones and the one lets me put the caller I'd on but still calls on private number!!! The new iPhone does not let me put the setting on and is also still on private number !!!</p> <p>I would like to speak to someone with some Knowlage on the product you sell to fix my problem!!!!!!! I have been with Vodacom since I started using a phone!!! Have the most expensive phone and contract and a loyal client who never gives one days problem!! But I will make this huge if my problem is not solved by tomorrow and you will cancel my contract and hand my number over to another service provider !!! I can not do this for one more day as it's a joke!!! I'm a business man and this is starting to affect my business and I will not accept this bull!!! Make sure someone sorts this out immediately as I will post on hello Peter tomorrow, email cartel blanch and bad mouth Vodacom to every single person who I know who has business dealings with Vodacom!!!</p> <p>I'm not a person to complain or maim and never the less go to media with *******! But Iv had enough !!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2016, 09:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team