VODACOM IS THE BIGGEST BULL****TER OF A COMPANY WITH THE WORSE STAFF!!!!!

I had a cellphone contract with Vodacom a few years ago. It was cancelled in 2018 as I did not upgrade the contract. In 2020 I started receiving calls stating I owed Vodacom an amount of close onto R15 000, I knew this was incorrect, I have sent numerous emails to vodacom departments such as legal, collections, specialized, accounts, but still NO response!! I even went into 3 Vodacom stores and I was turned away.

Things got out of hand 2 weeks ago when I needed to apply for car finance and home finance, I have called Vodacom constantly to find out what is going on. Finally I was able to speak at an agent who put me in contact with someone from credit worx, she advised me that the account is in prescription and I need to contact vodacom to get the letter. Ofcourse this turned into a **** show, I have been pushed from department to department. I finally spoke to a team leader by the name of Zanelle and she assured me it would be sorted out and CONFIRMED that the contract was cancelled in 2018. I informed her about my situation which was literally between life and death, I needed this letter desperately to submit to a home rental agency as my credit score was too low , thanks to Vodacom. The ageny advised me that they can only assist if I produce this letter from Vodacom as it was the only debt under my name. I have left over 5 URGENT messages for Zanelle to contact me because apparently no other team leader can assist. I sent Vodacom an email on Friday stating I needed an answer by Monday 9am or I am going to the obudsman and guess what!!!?? STILL NO RESPONSE!!!!! every time I call the call centre and give them my ID number; they cut the call!!!!! I am now the one suffering without a roof over my head and this is all THANKS TO VODACOM