Vodacom is the ABSOLUTE WORST!

If your contract is up and you are thinking about renewing or getting a new device. Go with any other provider that is NOT VODACOM because as the title suggests, these people are the ****ing WORST!

I signed a standard 2 year contract with them for an iPhone 6 Plus and when it was almost over called A MONTH IN ADVANCED to their call center to ask them to convert my account to prepaid and that I didn't want to continue with the contract.

And I guess for whatever reason what I said did not resonate to the woman on the other side because sure enough a month after my contract ended they tried withdrawing that amount from my account again which didn't work because I reversed the payment the day after... a month later my vodacom number was disconnected which I thought was being migrated to prepaid and ignored from that day on (today this number doesn't exist anymore).

So I continue on with my life and try to do a new credit application only to find that vodacom has filed this incident as a non payment, TO WHICH I was not notified! They didn't email me, they didn't call me... THEY DID NOTHING. So after arguing with call center agents and their debt collectors about what happened for weeks. I decide to just settle the amount they claimed I owed them (I still have the proof of payment). However since the settlement of this amount, a new (much less) amount is still showing on my credit profile saying I still owe vodacom.

So I went back to the store to inquire about it to which they say I owe nothing.. I called their contact center and their agents say they can't see the account cause it's with the debt collector.. I then called the debt collectors who say that they have no record of me on their systems. And there's NOTHING I can do about this whole thing. The "Legal department" at vodacom (there's no such department just a ****ty computer) said they would call me back. 1 WHOLE MONTH AGO. And I am still waiting to receive a "paid up letter" from them!

All this mess with vodacom and my financial life is still on hold because of this worthless company.

So whatever you do I plead with you to STAY AWAY FROM VODACOM!