VODACOM IS TERRIBLE, HORRIBLE....

<p>Between my wife and i we have 5 contracts with Vodacom and have had for many years. 2 of which is our mobile phones. We have red advantage and top up packages. A few months ago we started experiancing problems with Vodacom charging us with unaffordable out of bundle data rates. When our data bundles run out, we immediatly purchase more data bundles in order to avoid the out of bundle rates which are ridiculous. Thus, we could not understand why and we contacted them to lodge a query. in the mean time, while the query was being attended to our phone lines were blocked. After contacting Vodacom many times to unblock these lines, it took 2 full days to get to a person in a department who could unblock the lines and attend to the problem of the query. Eventually we were credited with the incorrect amount. in order to prevent out of data we capped both accounts, and low and behold, we have been charged another R3000 odd rand for data. We paid again our normal subscription and queried. Once again lines blocked (which we use for business). Each and every consultant we speak to says lines are blocked because of arrears. But how can we be charged out of bundle rates when our lines are capped. The one advisor told us that it is not guarenteed. We get shunted round from pillar to post speaking to ****s who have no idea and now Vodacom are holding us liable to pay R2000 of data. i am fed up. Vodacom will have no customers left if they continue this. what make matters worse, is we must speak to machine recordings. They harrass us day and night from 8am on saturday mornings to 7pm at night with machines telling us the account is in arrears. but we can speak to a human being. The one consultant even told me, ''vodacom will block you lines for R1. I dare Vodacom to contact me. We are cancelling contracts and migrating as soon as possible.</p> <p> </p> <p>Carl (very unhappy client) Pretorius </p>