Vodacom is TERRIBLE!!!

On the 28/01/2023 I called Vodacom to cancel my contract which was due to expired on 22 February. I was attended by a cancellation specialist called Aliya. Aliya said to me that if I moved to a new contract for R59, I would not pay for the last month of my contract and my next payment would R59. After the invoice was updated on the 5 February I called to rectify this as I was still invoiced for the last month and I have been calling vodacom for a month with no help, and no feedback and all I do is repeat myself at each and every call. When I called on 23/02/2023 I spoke to Laura who said there will be feedback after 24/48 hours and today there has not been feedback and instead a deduction in my account. I have requested for the recording of the 28/01/2023 to be listen to and for me to be given access to it and this has not happened. The whole month dealing with one issue. Today I spoke to Wandile who told me there is no ambud to escalate my complaint. I have been told this was sent to management and still no feedback. I have spoken to Anestetia, Wandile, Laura, Tshepiso, Adam and ultimately Aliya who caused all of this.

I am still awaiting feedback and my refund, and following this, I want to also cancel this current contract which I took under false advise from ALIYA.