MS
Michelle S

1 reviews | Active since Aug 2021

28 Jun 2023, 16:47

VODACOM IS TERRIBLE

WORSE EXPERIENCE EVER!!! NO SERVICE AT ALL!!! Sitting without internet for 3 full days. They promise to sort it out in 48 hours, when I phoned to follow up, they don't even have the ticket logged after I am sitting with the SMS reference, they sent me on Monday!!. I have to phone them every time, go through a CALL CENTRE, explain the SAME thing EVERYTIME and getting NO WHERE! I will be sure to move ALL my contracts and business away from them ASAP! Super frustrating and BAD customer service!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply29 Jun 2023, 08:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team