MS
Michelle S
1 reviews | Active since Aug 2021
28 Jun 2023, 16:47
VODACOM IS TERRIBLE
WORSE EXPERIENCE EVER!!! NO SERVICE AT ALL!!! Sitting without internet for 3 full days. They promise to sort it out in 48 hours, when I phoned to follow up, they don't even have the ticket logged after I am sitting with the SMS reference, they sent me on Monday!!. I have to phone them every time, go through a CALL CENTRE, explain the SAME thing EVERYTIME and getting NO WHERE! I will be sure to move ALL my contracts and business away from them ASAP! Super frustrating and BAD customer service!!!!!!
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Replies (1)Vodacom's replyOfficial
29 Jun 2023, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jun 2023, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
