Vodacom is terrible, BIG BAD BULLIES
<p>I had 3 accounts with Vodacom for my business, I had two of my staff leave and I wanted to cancel the two contracts with Vodacom. The contract period was over and the accounts were running on a month to month basis. First I called there switchboard and every time I got sent from one person to the next as they stated "This is not my area and you need to speak to business". When you finally get to the business center the call gets cut off, every time!!</p> <p> </p> <p>I then went into a branch in Brooklyn were I spoke to a manager who said he would get business to contact me. 2 weeks went by without anyone calling me. I then went back to the branch to find out that nothing was done. I sent emails into Vodacom business and never got any replies, I even sat at the branch and watched as the manager sent emails to Vodacom.</p> <p> </p> <p>Vodacom then came back to me asking for what cell number must be cancelled. I explained to them what numbers needed to be cancelled and they did nothing. They still continued to bill me for these accounts even though there was absolutely no usages as the cell phones were switched off and not in use.</p> <p> </p> <p>It has been almost a full year and this is still going on. They have been bulling me by sending SMS's to my cell phone from their attorneys and threatening that they will hand me over for an amount less than R1000. I can't afford to have my business have a bad credit rating just because Vodacom needs R1000 and does not give a **** about its customers. I have no choice but to pay this money even though the cellular accounts had no usage whatsoever on them. More money for Vodacom for doing absolutly nothing. </p> <p> </p> <p>I warn all Vodacom users do not let Vodacom be your business provider as they will ***** you when you want to cancel.</p> <p> </p> <p>Vodacom is just a big bad bully and does not care what so ever about their clients. Once all my other contracts are up I will be moving all my business away from Vodacom.</p> <p> </p> <p>I highly suggest that no one ever joins them as they don't care about you at all!!!!</p> <p> </p> <p>I will be posting on Facebook, Twitter and any other online platforms, as well as speaking to as many people as I can about how Vodacom actually works.</p> <p> </p> <p>Vodacom sucks!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
