VODACOM IS TERRIBLE

VODACOM SO TERRIBLE YOH!!!

Since last year i have been fighting a fight i cannot win with vodacom (pty) ltd.

I changed banking details, voluntarily phoned them and told them i was gonna switch from debit order to cash payments to the account.

The lady (consultant) said it is still fine i can carry on that way.

Come subsequent month to that, booo debit order sent to the bank account i am no longer using.

I deposited the money via EFT (Scheduled payments from a different bank).

Then bounced debit order charges a penalty to the account. I went to the shop (Vodacom shop South gate) to request that the penalty be reversed, hence i had informed vodacom way before time that they should not debit the account, instead i am going to facilitate the payment.

They asked for proof of payment in the form of banking statement showing all timely payments to vodacom.

I submitted such via an e-mail i was given at the shop to submit to, having high-lighted the payments in question.

I went again to the shop to confirm if the penalties are going to be reversed. I was promised so, but even today they still hanging in my account.

Bear in mind, with this whole year of paying and dealing with vodacom drama, i am not enjoying any benefits from them because my account is on arrears.

Till today i have been paying for Mahhala, but still told my account is being taken to legal.

I am so ****ed-off because that has an impact in my credit profile. So i am suffering at Vodacom's expense and they do not wanna answer any of my queries.

Vodacom is Kaak, until my issue is attended to and i am going to post the on all social network. I will definitely influence some not to use the network.

Regards,

Mxolisi ********** ***