1 reviews | Active since Mar 2013
Vodacom is taking us for granted
My name is Omphemetse am staying in Radikhudu village next to Zeerust in NW province. We haven't been having signal since in the 1st week of March 2026. On the 26th of March 2026 I called Vodacom to report this issue and after searching for my area, the cconsutant told me the same issue was reported just a few minutes before my call ant she gave me ref no INC0N***. I didn't log a second call for the same thing with the intention to use the ref no above during follow up's. I called again on 12 Apr 20206 and gave them this refno and was told this is this ref no was sysem generated and therefore unusable.
I then logged a new call with refno S6-lyo2w-w2gcu. I was since called by some lady who told me the job will be allocated to a technician. Today it I was calling for the second time and was disappointed that it was not even assigned to a technician.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thanks for your response. I haven't been contacted by anyone yet but was told the technicians were by the tower on Sunday. The signal was normal on Sunday but by Monday (yesterday) it disappeared again. I have two contract routers based in Radikhudu that I pay for but can't use. As a result of this I am forced to be in JHB since I can't work from home,
When I am in JHB I cannot access security cameras, my business cannot make card payments, I cannot remotely connect to the business computer to assist my helpers. This is a financial loss to me.
Thanks for your response. I haven't been contacted by anyone yet but was told the technicians were by the tower on Sunday. The signal was normal on Sunday but by Monday (yesterday) it disappeared again. I have two contract routers based in Radikhudu that I pay for but can't use. As a result of this I am forced to be in JHB since I can't work from home,
When I am in JHB I cannot access security cameras, my business cannot make card payments, I cannot remotely connect to the business computer to assist my helpers. This is a financial loss to me.