VODACOM IS TAKING THEIR TIME TO REFUND ME

My account with Vodacom was in arrears due to non payment. I made PTP for the 17/02/2015 however the money i was waiting for was only received on the 25-02-15. My lines were suspended on the 24-02-15. I made an internet payment on the 25-02-15 for an amount of R 500.00. on the last day of the month R 762.00 was debited from my account, i made an enquiry with Bridge City Vodacom they gave me a number to contact. I called the number of the 02-03-15 to request for my refund the lady i spoke to said i need to e-mail through proof of payment of which i did, and follow-up the following day. When i called on the 03-03-15 i was informed by Florence that a request was not logged. she then logged request and provided me with a ref no: S3-8Z32R-RJGT9, and an e-mail address to send through proof of payment e-mail: [Email Removed] and informed me that it will take 7 workind days. i then followed up on Monday 09-03-15 spoke to Thembisile she informed me that my request will be completed on the 10-03-15 and Vodacom will come back to me. I called on Saturday 14-03-15 i was told that the called was closed due to outstanding documents. I called 16-03-15 i was told to wait for another 7days.