1 reviews | Active since May 2017
Vodacom Is taking my AIRTIME
<p>Good morning</p> <p>I (We) have a top up contract with Vodacom for a number of years now. With each top up I get a message that shows how many talking points I earned.<br />Now I'm told because I have a contract I can not get or use the talking points.<br />Why discriminate against me because I have a contract. Vodacom are assured of 24 months of payment plus my topup. The pre-paid person might use far less or maybe more than what I do, but why discriminate against me.<br />I pay exactly the same amount for recharge, why not the same rewards.<br />I want all my talking points for the past 48 months, or from where the rewards program started to be converted into data and the data must have no, I repeat no expiry date.<br />I also feel it's a load of ******* that my data and airtime that I pay for has an expiry date.<br />Pick and Pay and the garage doesn't come at the end of the month to take the groceries or fuel back that I haven't used.<br />WHY DOES THE CELL PHONE COMPANIES ***** OUR DATA AND AIRTIME<br />My airtime and data that they took since I started with vodacom should also be paid back to me as I have paid for it.</p> <p>Your assistance in this matter will be appreciated. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
