MH
Mr H

1 reviews | Active since May 2017

21 Jun 2017, 08:53

Vodacom Is taking my AIRTIME

<p>Good morning</p> <p>I (We) have a top up contract with Vodacom for a number of years now. With each top up I get a message that shows how many talking points I earned.<br />Now I'm told because I have a contract I can not get or use the talking points.<br />Why discriminate against me because I have a contract. Vodacom are assured of 24 months of payment plus my topup. The pre-paid person might use far less or maybe more than what I do, but why discriminate against me.<br />I pay exactly the same amount for recharge, why not the same rewards.<br />I want all my talking points for the past 48 months, or from where the rewards program started to be converted into data and the data must have no, I repeat no expiry date.<br />I also feel it's a load of ******* that my data and airtime that I pay for has an expiry date.<br />Pick and Pay and the garage doesn't come at the end of the month to take the groceries or fuel back that I haven't used.<br />WHY DOES THE CELL PHONE COMPANIES ***** OUR DATA AND AIRTIME<br />My airtime and data that they took since I started with vodacom should also be paid back to me as I have paid for it.</p> <p>Your assistance in this matter will be appreciated. </p>

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2017, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team