vodacom is taking money from us and does not care

vodacom does not care about their customers for 4 weeks now we vodacom users have had problems with data connection for example i buy a data watsapp bundle and it is not used and then expires because there was no conectivity i have phoned the help line numerous times firstly they have a robot to help u who does not understand the problem there fore is of no help if u lucky enough to get to speak to a human being they tell u they are aware of the problem but cant say when it will be fixed also have no comment about all the money vodacom has taken from me and other customers